Japan Support

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Record and submit your issue

Quickly record the issues you face and send them to our support team for easy understanding and quick assistance.

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The following data will be collected upon your consent:

The IP address and the browser console logs generated while recording.
Environment details such as screen resolution, browser and the OS version.
Client side performance metrics such as DNS lookup time, TTFB, TCP connection time and Content Download time.
Screen recording of the window or the screen area that you specify.
Audio recorded during the screen recording session. You may mute or re-record the audio track before submitting.

Recording in progress

You can edit your video once screen recording is done.
Avoid switching browser profiles during the recording.

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Subject

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Ticket Number

Description

Please upload valid file formats. (Text, PDF, Image and ds)

The file size should not exceed more than 3MB

Only 5 files are allowed to upload

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